succeet Spotlight with Stefan Kolle

Customer feedback programs are under pressure in 2026. Response rates are declining, valuable insights remain trapped in organizational silos, and companies are struggling to keep up with growing volumes of unstructured data. At the same time, customer expectations are rising, response times need to improve, and business leaders increasingly expect customer feedback initiatives to demonstrate measurable ROI.

 

In this webinar, experts from futurelab explore how modern Voice of the Customer (VoC) and Customer Feedback Management (CFM) programs can overcome these challenges. Discover how to leverage unsolicited customer feedback from social media, chats, and customer conversations, apply AI-powered analytics to uncover meaningful insights, and turn customer signals into concrete business actions.

 

You'll also learn how to make the financial value of customer feedback visible and measurable, transforming customer listening programs from reporting tools into strategic drivers of customer experience and business performance.

 

Practical, actionable, and future-focused.

 

Meet infinit.cx, futurelab, and Sprinklr at succeet26 in Wiesbaden and learn more at our exhibition booth.