Connected for Impact –
Strong Partners. Stronger Together.
Strategy
Genesys is a leader in cloud customer experience and contact center solutions. Its platform enables organizations to deliver personalized, empathetic customer experiences across every channel and touchpoint.
Parloa is transforming customer service through natural, AI-powered conversations. The platform enables organizations to resolve customer inquiries efficiently, at scale, and with a personal touch across every channel.
Sprinklr is a unified customer experience management (Unified-CXM) platform that helps organizations manage, optimize, and personalize customer experiences across more than 30 digital channels from a single platform.
Enablement
AudioCodes provides advanced communications software and solutions for the digital workplace, enabling seamless voice connectivity and AI integration across modern customer experience environments.
AWS is the world’s most comprehensive and broadly adopted cloud platform. With more than 200 fully featured services, AWS helps organizations of all sizes innovate faster, reduce costs, and scale globally.
Blackchair helps organizations streamline CX migrations and platform management. Its solutions provide auditing, governance, and configuration management capabilities for leading CCaaS platforms, including Genesys.
NICE Cognigy is a market leader in enterprise conversational AI. The platform enables organizations to automate customer service through intelligent, scalable AI agents that deliver seamless and personalized customer interactions.
Cyara provides an automated CX assurance platform that helps organizations deliver reliable, high-quality customer experiences. By automating the testing and validation of customer interactions, Cyara enables businesses to identify issues early and ensure seamless experiences across every channel.
IBM is a global leader in technology and innovation. Through its hybrid cloud and AI solutions, IBM helps organizations accelerate digital transformation securely, intelligently, and at scale.
Services
Alcasys develops tailored communication solutions for contact centers and enterprises, helping organizations improve customer service efficiency, enhance accessibility, and deliver seamless customer experiences.
codelab is a trusted partner for software engineering and digital product development. With deep expertise in IoT and embedded systems, Codelab helps organizations in industries such as automotive and avionics accelerate innovation and drive digital transformation.
Infosys is a global leader in digital services and consulting. Operating in more than 50 countries, Infosys helps organizations navigate digital transformation through AI-powered solutions, cloud technologies, and data-driven innovation.
tieto is a leading Nordic technology company providing digital services, software, and cloud solutions for businesses and society. Through innovation, data, and technology, Tietoevry helps organizations accelerate digital transformation and create sustainable value.
CrystalTech is a technology partner specializing in web and mobile application development, AI solutions, and IT consulting. The company helps organizations scale their technology capabilities through intelligent automation, custom software solutions, and digital innovation.
DIA is a leading Salesforce consulting partner in the DACH region. The company helps organizations navigate digital transformation and build sustainable, intelligent business models that drive long-term growth and customer value.
Tech Mahindra delivers innovative digital transformation and consulting services for global enterprises. By combining advanced technologies with customer-centric experiences, Tech Mahindra helps organizations accelerate innovation, improve business performance, and create meaningful customer engagement.
Advisory
Accenture is a global professional services company specializing in strategy, consulting, technology, and operations. Accenture helps organizations create tangible business value through innovation, digital transformation, and the adoption of emerging technologies.
b.telligent is a leading consulting firm specializing in data and analytics. The company helps organizations unlock the full value of their data to optimize business processes, create actionable insights, and strengthen customer relationships.
McKinsey is one of the world's leading management consulting firms. McKinsey helps organizations achieve significant performance improvements, accelerate transformation, and create sustainable growth through strategy, innovation, and operational excellence.
Viyema is a management consulting firm specializing in market transformation and organizational change. The company helps organizations achieve sustainable business success through strategy, process optimization, and digital transformation consulting.
Network
Bitkom is Germany’s leading digital association, representing more than 2,200 companies across the digital economy. Bitkom advocates for the digital transformation of business, society, and public administration while strengthening Germany’s position as a leading digital innovation hub.
BVMW is Germany’s largest independent, cross-industry association for small and medium-sized enterprises (SMEs). The organization connects businesses, advocates for their interests in the political arena, and fosters knowledge sharing and collaboration through a wide range of events and networking opportunities.
The Customer Service & Call Center Verband Deutschland e.V. (CCV) is the leading voice of the customer service and contact center industry in Germany. The association represents the interests of both service providers and in-house customer service organizations while promoting quality, professionalism, and the positive development of customer engagement.
i-CEM is a leading institute for Customer Experience Management. Through practical expertise, professional certifications, and industry networking, i-CEM helps CX professionals optimize customer experiences holistically and advance service excellence across organizations.
Senat der Wirtschaft is committed to promoting a sustainable social and ecological market economy and responsible entrepreneurship. The organization fosters dialogue between business, politics, and society to address future challenges and develop solutions that create value for the common good.