Customer Experience –
powered by AI, guided by Empathy.
Let’s build what’s next.
We rethink customer experience, delivering strategic and technology-driven CX solutions from vision through implementation. Tailored to your needs, future-ready, and designed to set new standards. No buzzwords, no empty promises. Just clear thinking, forward-looking perspectives, and more than 40 years of expertise. AI first, human always. Experts who care.
Serving our demanding customers requires a professional services partner that is just as flexible as we are. infinit.cx helps us quickly assess customer requirements from both a business and commercial standpoint, enabling us to deliver tailored solutions with confidence. Their experts have earned the highest level of trust and respect from both our teams and our customers.
Christian Holzinger, Head of IT & Technology | qardsCOM GmbH
Our project with infinit.cx and Genesys has been a great success. I particularly value their pragmatic approach: testing ideas quickly, learning through experience, and sharing their expertise every step of the way. We've benefited tremendously from the knowledge and guidance provided by the infinit.cx team.
Ruben Schäfer, Chief Information & Transformation Officer | Europ Assistance
For many years, I have appreciated the personal approach, tailored support, and consistently responsive collaboration with infinit.cx.
Stephan Meyer, Head of Service Center | Popken Fashion GmbH
The fast response times, collaborative partnership, and expert support across a wide range of challenges were instrumental in creating a solution tailored precisely to our needs.
Heinz Wüst, Business Analyst | Swisscom AG
The professionalism and expertise of the team made collaboration seamless and helped prevent unnecessary complexity throughout the project. The blueprints they developed allowed us to achieve standardization while maintaining flexibility. We are very pleased with the outcome and look forward to future collaborations.
Zoran Milevski, Head of Multimedia & VAS Platforms | Mazedonische Telekom
Working with infinit.cx is a true partnership of equals, built on a shared commitment to innovation.
Christian Weinkauf, Director Global Operations | PAYBACK
What set infinit.cx apart was not only their expertise, but also their understanding of our business and challenges. In addition to providing fast and straightforward support, they engaged us in valuable peer-to-peer discussions that inspired new ideas and played a key role in the success of our projects.
Kerstin Böhmer, Senior Project Manager | Telefónica Germany GmbH & Co. OHG
Through its customer-centric consulting approach, infinit.cx helped us reevaluate our existing Genesys Cloud CX implementation from strategic, technological, and organizational perspectives. The engagement delivered valuable insights and fresh momentum for enhancing both employee and customer experiences.
Christian Pattke, Head of DCE Operations & Design | WBS TRAINING AG
By leveraging Genesys Cloud Predictive Engagement, we implemented highly targeted and personalized chat engagements that increased sales by 68% and revenue by 29%, while reducing support inquiries by 23%. As an experienced integration partner, infinit.cx played a key role in shaping the strategy and solution design with practical, results-oriented expertise.
Martin Schmidt, Senior Project Manager | IONOS
We are highly satisfied with our partnership and confident in our ability to achieve our strategic goals together. The infinit.cx team integrated seamlessly into our organization, which is why we continue to deepen and expand our collaboration.
Peter Červenák, Product Owner | Slowakische Telekom
Next Level
Insights from our Innovation Hub
Rethinking Customer Feedback
Six Voice of the Customer Challenges and How to Overcome Them in 2026
Organizations collect more customer feedback than ever before, yet many still struggle to turn it into meaningful action. Fragmented data, disconnected systems, and a lack of alignment between insights and execution often prevent Voice of the Customer (VoC) programs from delivering their full value. We examine six critical challenges for 2026 and outline strategies for transforming customer feedback into a catalyst for business improvement, customer loyalty, and operational excellence.
Fitting Events & Formats
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