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succeet26 – The No. 1 Event for the International Insights Industry (Wiesbaden)

RheinMain CongressCenter (RMCC) (Friedrich-Ebert-Allee 1, Wiesbaden, Germany)

On March 18–19, 2026, succeet26 and the CX Summit return to the RheinMain CongressCenter in Wiesbaden. succeet is the No. 1 event for the international insights industry, bringing together decision-makers from corporate market research, Customer Experience, and customer management with leading vendors, exhibitors, and thought leaders. The who’s who of the insights industry will be there. infinit.cx will be participating with two presentations and an exhibition booth. Secure your ticket now.

Registration

Presentation: Turning Customer Feedback into Measurable ROI

When the CEO asks about ROI, can you answer? In this session, you'll learn how to turn customer feedback into measurable outcomes and how customer satisfaction, loyalty, and operational efficiency translate into real business value. Discover how Customer Experience can prove its impact and drive sustainable growth.

 

When: March 18, 2026, at 10:00 a.m.

Where: Studio 1.2 C

Presentation: 6 Customer Feedback Challenges – and How AI Can Help Solve Them in 2026

Customer feedback programs are under increasing pressure in 2026: declining response rates, organizational silos, overwhelming volumes of unstructured data, slow response times, and growing expectations to demonstrate ROI. In this session, futurelab experts will show how modern VoC and Customer Feedback Management programs can overcome these challenges.

 

Learn how to leverage unsolicited customer feedback from social media, chats, and calls, apply AI-powered analytics, turn insights into concrete actions, and make the financial impact of customer feedback visible. Practical, actionable, and future-focused.

 

When: March 19, 2026, at 1:30 p.m.

Where: Studio 1.3 A+B

Speaker

Stefan Kolle (Practice Lead Advisory | infinit.cx) For more than 15 years, Stefan Kolle has worked as a customer strategist, Voice of the Customer advocate, NPS practitioner, and innovation leader. He develops practical concepts that help organizations create outstanding customer experiences, resulting in happier, more loyal customers and stronger advocacy. His motto: “Cut the crap.”