Sprinklr CX Connect 2026 (Munich)

Hotel Andaz Munich Schwabinger Tor (Leopoldstr. 170, 80804 München)

Customer connections matter. Now is the time to reimagine how. Join the discussion to understand how every interaction is elevated by unlocking human-AI collaboration to transform the customer experience — driving loyalty, productivity, and brand equity. We go beyond roadmaps and releases. Our customer-led sessions dig into the real-world challenges leaders face — and show you how to reimagine connections by solving them differently.

Anmeldung

Turn Your Contact Center into a CFM Powerhouse: From Listening to Action (Breakout Session)

Stefan Kolle (Practice Lead Advisory & futurelab | infinit.cx) has been working as a customer strategist, customer advocate, customer listener, NPS practitioner and innovator for over 20 years. He develops practical ideas and concepts that enable companies to create a great customer experience – and that pays off: more loyal and happier customers who are more likely to recommend the company to others. His motto: ‘Cut the crap’.