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CX in Action 2026 / i-CEM

CX in Action is a half-day event for Customer Experience leaders, Customer Journey Managers, and Voice of the Customer professionals. The event focuses on turning CX concepts into practice, from proven methods and systems to the challenges and pitfalls of real-world implementation. Connect with recognized experts, exchange practical insights, and deepen your knowledge of Voice of the Customer and Customer Journey Mapping.  

Registration

Why Attend?

  • Gain practical insights and learn directly from experts in the field.
  • Discover proven methods and real-world examples that will help you successfully implement your Customer Experience strategies.

  

CX in Action is more than just an event. It is an investment in the future of your Customer Experience strategy. Join us and discover how you can take your customer relationships to the next level.

Meet the Experts

Prof. Dr. Suanne O´Gorman
IU International University of Applied Sciences

Peter Pirner
Speaker & Moderator - Cx Talks

Matias Musmacher
Executive Board Member - O'Donovan

Michael Paulus
Managing Director - paulusresult

Stefan Kolle
Practice Lead Advisory - infinit.cx