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Your Contact Center Hears Everything. Are You Making Use of It? / i-CEM Customer Service Week

Your contact center is one of the most powerful sensors of customer experience, yet valuable insights often remain trapped in silos. In this session, Stefan Kolle will show how modern Customer Feedback Management (CFM) consolidates feedback across channels, establishes clear ownership, and leverages AI, root cause analysis, and reporting to connect CX initiatives with measurable ROI and business value.

Anmeldung

About Customer Service Week

During  Customer Service Week, i-CEM partners host 18 free 30-minute webinars exploring the latest topics in customer service, customer experience, AI, automation, and contact center innovation. Gain valuable insights from industry experts and discover practical strategies you can apply in your own organization.

Speaker

Stefan Kolle (Practice Lead Advisory | infinit.cx) is a customer strategist, the voice of the customer, a passionate listener, NPS practitioner, and innovator. His motto: “Cut the crap.”