dialog.showroom

Trust Your AI Agent: Simulation, Evaluation & Conversational Analytics with Parloa and infinit.cx

How well is your conversational AI really performing, and what does it take to operate it reliably at scale? In this webinar, we'll explore how to measure, monitor, and continuously improve AI-powered customer interactions. You'll gain practical insights into conversation analytics and AI operations using tools developed by infinit.cx, and experience an interactive online demonstration of simulation and evaluation capabilities with Parloa. Join Sabine Neugebaur and Quirin Plenk from infinit.cx as they share lessons learned, best practices, and practical approaches to ensuring quality and trust in conversational AI. The session will be moderated by Kai Nörtemann, and we look forward to a lively discussion and your questions

Registration

Speaker

Sabine Neugebaur (Team Lead AI & Data | infinit.cx) has more than 20 years of experience in Customer Experience consulting. Today, she focuses on evaluating and piloting emerging technologies that enhance human-machine collaboration and help organizations support and automate customer service processes with AI-driven solutions.

Quirin Plenk (Lead Consultant AI & Data | infinit.cx) has supported organizations on both the service provider and client side for more than 15 years in their journey toward greater customer centricity and improved customer service. His work focuses on profitably connecting business, process, and technology building blocks that often seem independent of one another.

Moderator

Kai Nörtemann (Head of Marketing | infinit.cx) brings more than 20 years of experience in the contact center industry, spanning application engineering, project management, consulting, presales, and portfolio management. He is also a recognized blogger and industry analyst. Passionate about customer service and customer experience, Kai explores both the potential and the limitations of digital transformation. With a background in physics, he sees independent thinking and action as the foundation of meaningful progress and believes that authenticity is the key to credibility.