dialog.showroom

The Future Starts Now: How Agentic AI Is Shaping the Customer Service of Tomorrow Cognigy @ DIALOG! Showroom (Online) | #CCW2025Preview

AI has become an integral part of everyday contact center operations. Customer service organizations can use AI agents to improve efficiency and provide support around the clock. Thanks to generative AI, today’s bots can engage in human-like conversations and answer customer questions naturally. And with “Agentic AI,” the next stage of AI evolution is already emerging: AI agents that better understand customer intent, break down complex issues into manageable tasks, and autonomously work toward resolution.

Speaker

Miriam Schröder
(Senior Sales Engineer with a Passion for AI @ Cognigy)

Marc Schneider
(VP Strategic Business Development with a Passion for great Customer Service @ Cognigy)

Moderator

Kai Nörtemann (Head of Marketing @ infinit.cx) brings more than two decades of experience in the contact center industry, spanning application engineering, project management, consulting, presales, and portfolio management. He is also a respected blogger and industry analyst. Passionate about customer service and customer experience, Kai examines both the potential and the limitations of digital transformation. With a background in physics, he sees independent thinking and action as the foundation of meaningful progress and believes that authenticity is the key to lasting credibility.