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The 7 Forces Redefining Customer Experience / i-CEM Customer Experience Week

From hyper-personalized anticipation to AI agents and the growing question of what truly human service is worth, these are the seven forces that will determine which companies will still have loyal customers in 2035.

Anmeldung

About Customer Experience Week

Across 11 complimentary 30-minute webinars, partners of the i-CEM Customer Experience Week share the latest trends, insights, and best practices in Customer Experience Management.

Speaker

Stefan Kolle (Practice Lead Advisory & futurelab | infinit.cx)

For more than 20 years, Stefan Kolle has worked as a customer strategist, Voice of the Customer advocate, customer listener, NPS practitioner, and innovation leader. He develops practical ideas and actionable concepts that help organizations create exceptional customer experiences and achieve tangible business results.

His approach is simple: great customer experiences create happier, more loyal customers who are more likely to recommend the brand. By combining strategic thinking with hands-on execution, Stefan helps organizations turn customer insights into measurable business value.

His motto: “Cut the crap.”