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Successfully Deploying GenAI Bots with Monitoring & Governance / i-CEM Customer Service Week

The first Agentic AI solutions delivered by infinit.cx went live in 2025. Nearly 12 months later, experience shows that success depends on more than great AI. Monitoring, governance, and operational oversight are critical to ensuring quality, security, and control. Join us to explore practical lessons learned and proven best practices for running AI-powered customer service solutions in production.

Anmeldung

About Customer Service Week

As part of Customer Service Week, i-CEM partners host 18 complimentary 30-minute webinars covering current topics, trends, and innovations in customer service.

Speaker

Benjamin Gebauer (Director Practice AI & Data | infinit.cx) has been advising customers on customer experience for more than 15 years. He explores new opportunities in digital transformation and develops solutions for customer service modernization, with a particular focus on the interaction between humans and technology. His work centers on helping organizations create customer service experiences where people and intelligent systems work together effectively, combining innovation with real-world business value.