dialog.showroom

Sprinklr CFM: Collect Feedback Smarter, Understand It Better, Act Faster

In a world where customers share their opinions anytime and across countless channels, structured Customer Feedback Management has become essential for driving customer satisfaction and informed business decisions. Sprinklr provides the ideal platform for this, bringing everything together in one centralized, fully integrated, AI-powered system.   In this dialog.showroom, Julia Löbel and Yash Aakash Motredja demonstrate how Sprinklr Customer Feedback Management enables organizations not only to collect customer feedback (listen), but also to understand it in real time (analyze) and automatically trigger the right actions (act). The result is a smarter, faster, and more impactful approach to customer experience management that delivers real business value.   As always, the session will be moderated by Kai Nörtemann, and we look forward to a lively discussion and your questions.

Anmeldung

Speaker

Julia Löbel
Solution Consultant | infinit.cx

 

Yash Aakash Motredja
Solution Consultant | infinit.cx

Moderator

Kai Nörtemann
Head of Marketing | infinit.cx has worked in the contact center industry for more than 20 years, including roles as an application engineer, project manager, consultant, and in presales and portfolio management, as well as a blogger and analyst. He focuses on the opportunities and limitations of digital transformation in customer service and customer experience. A physicist by training, Kai sees independent thinking and action as the key to real progress. For him, credibility stems from authenticity.