dialog.showroom

Persona Freak Show: How Agentic AI Becomes Your Brand's Authentic Voice

Bots can do a lot. But do they sound like your company? Bots can do a lot. But do they sound like your company? In this webinar, we put Agentic AI personalities under the spotlight. Using intentionally over-the-top personas and live prompting in Sprinklr, we'll show how language, tone, and character influence customer perception and brand consistency. Watch as generic AI transforms into a distinctive, on-brand voice, step by step. Join Steffen Biecker and Maximilian Bartels from infinit.cx for this entertaining and practical deep dive into AI personas, moderated by Kai Nörtemann. Bring your questions and prepare for a few surprises along the way

Registration

Speaker

Steffen Biecker (Lead Consultant AI & Data | infinit.cx) has been working as a consultant in customer experience projects for more than 15 years. Operating at the intersection of business and IT, he supports digital innovation initiatives in customer service, with a focus on messaging, bots and automation, as well as BI-driven analytics and applications. Drawing on extensive experience from both the business and technology worlds, Steffen combines a broad perspective with a strong commitment to his mission: discovering innovative solutions, transforming them into effective customer service applications, and scaling them successfully in real-world environments. His passion lies in turning emerging technologies into sustainable business value.

Maximilian Bartes (Solution Consultant Sprinklr Practice | infinit.cx) studied computer science in Berlin and went on to develop a voice bot solution for IT service providers. He is passionate about combining automation with great user experiences, creating solutions that deliver real value for users. Today, Maximilian helps organizations leverage modern customer service technologies to build seamless, effective, and user-centric experiences, bringing together technical expertise and a strong focus on customer value.

Moderator

Kai Nörtemann (Head of Marketing | infinit.cx) has worked in the contact center industry for more than 20 years, including roles as an application engineer, project manager, consultant, and in presales and portfolio management, as well as a blogger and analyst. He focuses on the opportunities and limitations of digital transformation in customer service and customer experience. A physicist by training, Kai sees independent thinking and action as the key to real progress. For him, credibility stems from authenticity.