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Parloa Agentic AI: Highlights, Live Demo & Key Considerations / DIALOG! Compact with Parloa #ServiceSummitHamburgEdition

Join this interactive afternoon session to learn about the latest developments at Parloa, discover how organizations can unlock the value of scalable personalization, and experience a live demonstration of Parloa AMP for service ticket intake and processing.   In addition to the demo, our experts will discuss key success factors for introducing Agentic AI in customer service, share practical insights from real-world projects, and address the opportunities and challenges organizations should consider along the way.   Bring your questions, join the discussion, and gain valuable perspectives on how Agentic AI can create measurable value in customer service operations.

2:00 PM – 2:45 PM
Demo: Agentic AI for Outbound Engagement with Cognigy – Use Case & Live Demo (Miriam Schröder, Senior Sales Engineer, & Marc Schneider, VP Strategic Business Development | Cognigy)
2:45 PM – 3:15 PM
Presentation: The Power of CRM and AI: A Salesforce-Based Perspective (Ingmar Peters, Senior Solutions Architect | DIA Digital Consulting)
3:15 PM – 3:30 PM
Impuls: What Does an Organization Need for AI Transformation? (Ralf Graf, Lead Consultant Advisory Practice | infinit.cx)
3:30 PM – 4:00 PM
Discussion & Q&A (All Participants + Christian Leibold, Team Lead AI & Data | infinit.cx)

Experten

Marc Schneider
(VP Strategic Business Development @ Cognigy)

Miriam Schröder
Senior Sales Engineer @ Cognigy)

Ingmar Peters
(Senior Solutions Architect @ DIA Digital Consulting)

brings more than 20 years of experience in strategic solution consulting. Cloud computing, customer experience, and telephony are at the core of his work, helping organizations connect technology with business outcomes.
 
In his current role, Ingmar supports companies in identifying and implementing the solutions that best fit their needs. Before joining DIA, he held presales and solution consulting roles at Salesforce, Zendesk, and what is now infinit.cx, giving him extensive experience across the customer experience and customer service technology landscape.

Ralf Graf
(Lead Consultant Futurelab @ infinit.cx group)

inspires, empowers, and supports teams and organizations in creating and sustaining outstanding, seamless customer experiences. He achieves this by uncovering meaningful customer insights, developing profitable CX strategies, fostering customer-centric cultures, and implementing collaborative ways of working.
 
Over more than two decades of transforming customer experiences for leading international brands, Ralf has built extensive expertise across the CX landscape. His work is driven by a passion for helping organizations turn customer understanding into action, enabling them to deliver exceptional experiences while creating sustainable business value.

Moderator

Kai Nörtemann
(Head of Marketing @ infinit.cx)

brings more than two decades of experience in the contact center industry, spanning application engineering, project management, consulting, presales, and portfolio management. He is also a respected blogger and industry analyst.
 
Passionate about customer service and customer experience, Kai examines both the potential and the limitations of digital transformation. With a background in physics, he sees independent thinking and action as the foundation of meaningful progress and believes that authenticity is the key to lasting credibility.