dialog.showroom

Genesys WEM Meets AI - Experience AI-Powered Quality Management, Coaching, and Automated Topic Detection in Action

Turn every customer conversation into measurable quality. Join us for a live demonstration of how Genesys Workforce Engagement Management (WEM), enhanced by artificial intelligence, automatically identifies conversation topics, evaluates sentiment, calculates quality scores, and generates actionable coaching recommendations.

Anmeldung

60 minutes online
-reserve your free spot today.

For contact center leaders, quality managers, and training professionals, this means less effort spent on manual sampling, complete visibility into 100% of customer interactions, and more targeted agent development.

In just 60 minutes, you'll see the real solution in action and experience what the shift from manual quality assurance to AI-powered conversation analysis looks like in everyday operations.

Join Kathrin Herrmann and Nicolas Rengeling for this interactive session, moderated by Kai Nörtemann.

 
 

Experience live in the DIALOG! Showroom how AI is transforming quality management.

 
 

Bring your questions and a real-world use case. Together, we'll explore it directly within the platform and discuss practical approaches, opportunities, and outcomes.

Speaker

Kathrin Herrmann
Head of Genesys Practice | infinit.cx

Nicolas Rengeling
Solution Consultant, Genesys Practice | infinit.cx

Moderation

Kai Nörtemann
Head of Marketing | infinit.cx