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Future of CX 2026 (Vienna)

MQ Libelle (Museumsplatz 1, 1070 Vienna, Austria)

Gain insights into the future of Customer Experience, including a featured session from infinit.cx:   “Modern Service in Just a Few Weeks: How Vaillant Is Gaining Speed, Transparency, and Customer Proximity with Genesys Cloud CX” ( Michael Graffe | Head of IT at Vaillant Group Austria | + infinit.cx)

Anmeldung

The Customer Experience of the Future

Austrian customers won’t wait, and your CX shouldn’t either.

 

Today’s customers expect fast answers, seamless handoffs, and experiences that feel personal, effortless, and intuitive.

 

That’s exactly what this event is about: not Customer Experience as a buzzword, but Customer Experience that delivers measurable impact. Discover how leading organizations are turning good intentions into real outcomes with Agentic AI, intelligent orchestration, Cloud CX, analytics, workforce management, and customer success. Through practical customer stories and real-world use cases, you’ll see how organizations are accelerating service delivery, empowering employees, and creating customer experiences that drive measurable business results. Because organizations that only talk about CX, AI, and automation will fall behind.

 

Those that connect them strategically gain a competitive advantage.