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From Routine to Innovation: Automated Customer Service Processes at Vaillant Austria (Linz/Innsbruck)
KVA Practice Dialogue, supported by Genesys
Two locations to choose from:
Linz, Tabakfabrik: 8:30–10:00 a.m., followed by a networking get-together until 11:00 a.m.
Innsbruck, Bergisel: 4:00–5:30 p.m., followed by a networking get-together with refreshments until 6:30 p.m.
A great opportunity to learn from a best-practice example in a concise and time-efficient format while exchanging experiences with peers, either in Linz or in Innsbruck at the Bergisel.
Program:
/ Welcome & Introduction
/ The goal of the KVA Practice Dialogue is to demonstrate that automated customer service processes and empathetic, personal service are not mutually exclusive, but rather complement each other in meaningful ways.
/ Peer Exchange – Breakout Sessions
/ Key Takeaways: Which quick wins and mid-term initiatives can we take back to our organizations?
/ Informal Networking During the Get-Together
Speaker
Michael Graffe
Head of IT | Vaillant Group Austria
Rainer Weinzettl
Responsible for growing and expanding the Genesys business in Austria.
Michael Donhauser
(Head of Sales @ infinit.cx)
Michael Sann
(Lead Consultant @ infinit.cx)