extern
Contact Center Summit 2026
Online-Event (Event Language: German)
Shaping the Future of Customer Dialogue
As a virtual event, the Contact Center Summit provides a high-value platform for knowledge sharing, featuring expert presentations from renowned speakers, innovative solution approaches, and numerous opportunities for professional exchange
Its interactive event platform enables participants to connect with peers, share perspectives, and gain fresh insights for the continued evolution of their contact centers.
Contact Center Summit 2026 stands for guidance, inspiration, and meaningful industry dialogue, delivered efficiently, location-independently, and with a clear focus on the future.
Our Featured Sessions:
infinit.cx at Contact Center Summit 2026
October 7
10:00 – 10:30 AM
From Contact Center to a System of Action
Transforming silos into real-time ecosystems: Agentic AI is making customer service proactive, personalized, and action-oriented. In this session, Stefan Grünzner explores how cloud technologies and AI are fundamentally reshaping the future of contact centers..
Stefan Grünzner - infinit.cx
October 8
10:30 – 11:00 AM
Beyond the AI Sandbox:
Lessons from Our AI Transformation and What Contact Centers Need to Succeed.
Florian Markus Huber - infinit.cx
08. Oktober
01:30 - 02:00 PM
Customer Service with Agentic AI: Start Small. Scale Fast.
From initial experimentation to enterprise-wide AI adoption: proven success factors, practical lessons, and a live Sprinklr demonstration.
In this session, infinit.cx will share the key principles behind successful Agentic AI transformations, illustrate what AI-native customer service looks like in practice through a live Sprinklr demo, and reveal how organizations can scale AI capabilities efficiently while delivering measurable business value.
Steffen Biecker - infinit.cx