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Cognigy Agentic AI for Outbound Engagement with Salesforce CRM and the Transformed Organization / DIALOG! Compact #ServiceSummitHamburgEdition

Agentic AI for outbound engagement is the next logical step toward instant, intelligent, and context-aware customer interactions. Join us for a virtual afternoon of expert insights and innovative solutions as we explore the latest developments in Agentic AI, CRM, and customer engagement.   Discover how scalable personalization can create measurable business value, experience practical use cases and live demonstrations, and learn how organizations can prepare for the transformational impact of AI on customer service and customer experience.   You'll also gain insights into the organizational capabilities required for successful AI adoption and have the opportunity to discuss challenges, success factors, and next steps with industry experts.   Bring your questions, exchange ideas with peers and practitioners, and explore how Agentic AI can help shape the future of customer engagement. We look forward to welcoming you to an interactive and inspiring discussion.

14:00 – 14:30 Uhr:
Parloa Demo – Aufnahme eines Service-Tickets (Christof George, Senior Sales Manager @ infinit.cx)
14:30 – 15:00 Uhr:
Agentic AI mit Parloa – Update, Highlights & Roadmap (Selina Setari, Lead Partnership Managerin @ Parloa)
15:00 – 15:30 Uhr:
Der Wert skalierbarer Personalisierung für gelungene Customer Experience (Ralf Graf, Lead Consultant @ infinit group)
15:30 – 16:00 Uhr:
Diskussion und Q&A: “Wie sollten Unternehmen schnell und richtig starten?“ (alle + Christian Leibold, Team Lead AI & Data @ infinit.cx)

Experten

Selina Setari
(Lead Partnerships Managerin @ Parloa)

is an expert in building strategic partnerships in the B2B SaaS space. With many years of experience and a strong focus on the customer journey, she supports professional services partners in implementing the platform and developing joint go-to-market strategies.
 
Passionate about exceptional communication and customer-centric thinking, Selina enjoys sharing practical insights and real-world perspectives from customers and partners alike. Her focus is on creating successful collaborations that drive innovation, deliver measurable value, and help organizations unlock the full potential of AI-powered customer experiences.

Ralf Graf
(Lead Consultant Futurelab @ infinit.cx group)

inspires, empowers, and supports teams and organizations in creating and sustaining outstanding, seamless customer experiences. He achieves this by uncovering meaningful customer insights, developing profitable CX strategies, fostering customer-centric cultures, and implementing collaborative ways of working.
 
Over more than two decades of transforming customer experiences for leading international brands, Ralf has built extensive expertise across the CX landscape. His passion lies in helping organizations turn customer understanding into action, enabling them to deliver exceptional experiences while creating sustainable business value.
Christof George
(Senior Sales Manager | infinit.cx)
 
feels most at home where customer interactions, people, and the future come together. He brings extensive experience from both the telecommunications and financial services industries, including work in particularly customer-focused business environments.
 
Over the course of his career, Christof has taken on a wide range of responsibilities, spanning project management, leadership roles, and agile ways of working across business, IT, and board-level functions. Today, he brings this broad perspective to his consultative sales role at the infinit group.
 
Christof is convinced that the infinit group and its partner ecosystem play a vital role in shaping the future success of their customers. His passion lies in helping organizations navigate change, unlock new opportunities, and create meaningful value through customer-centric innovation.

Moderator

Kai Nörtemann
(Head of Marketing @ infinit.cx)

brings more than two decades of experience in the contact center industry, spanning application engineering, project management, consulting, presales, and portfolio management. He is also a respected blogger and industry analyst.
 
Passionate about customer service and customer experience, Kai examines both the potential and the limitations of digital transformation. With a background in physics, he sees independent thinking and action as the foundation of meaningful progress and believes that authenticity is the key to lasting credibility.