extern

CCW 2026 – The 27th International Congress Trade Fair for Innovative Customer Dialogue

Estrel Congress Center (Sonnenallee 225, Berlin, Deutschland)

You'll find us again in Hall 1, Booth A11 at CCW 2026 – and additionally at the Genesys and Sprinklr booths in Hall 2! Whether it's the purchasing journey, product experience, or customer service hotline, one thing has remained true for more than 40 years: there's always a better way. Our partner ecosystem includes Genesys and Sprinklr for omnichannel engagement, as well as Parloa and Cognigy for conversational automation and AI, all of whom will also be exhibiting at CCW. We're happy to connect you with the right experts from both infinit.cx and our partner network. Together, we are more than the sum of our parts. And of course, we ensure that these solutions are seamlessly integrated into your existing system landscape. Schedule a meeting with us – and receive a complimentary exhibition ticket.

If your customers become fans, there’s a good chance we had something to do with it.

Whether it's the shopping journey, product experience, or customer service hotline, one thing has remained true for more than 40 years: there's always a better way.

Our partner ecosystem includes Genesys and Sprinklr for omnichannel engagement, as well as Parloa and Cognigy for conversational automation and AI, all of whom will also be exhibiting at CCW. We're happy to connect you with the right experts from both infinit.cx and our partner network. Together, we are more than the sum of our parts. And, of course, we ensure that these solutions are seamlessly integrated into your existing system landscape.

 

Visit us in Hall 1, Booth A11.

 

Schedule a meeting today and secure your complimentary ticket to CCW 2026!

Hot Topic #1: Customer Feedback Management with Sprinklr (Sprinklr Booth F9, Hall 2)

 

We are exclusively showcasing this topic at the Sprinklr booth. Join us for expert presentations in the Silent Theater, live demonstrations at the booth, and our one-hour masterclass, “Your Contact Center Hears Everything. Are You Using It?”, hosted by Stefan Kolle on Wednesday, February 25, 2026, at 2:00 p.m. Registration is free and easy via the CCW app or by email at Rainer.Wohlgemuth@managementcircle.de.

Hot Topic #2: Genesys Apps & European Sovereign Region (Genesys Booth B10, Hall 2)

 

At the Genesys booth, we’ll be showcasing our Genesys Apps from the AppFoundry, among other solutions. Need advanced monitoring or reporting capabilities that go beyond the standard features of Genesys Cloud CX? We’ve got you covered. 😉

 

Looking for an even higher level of security and compliance? Ask us about the Genesys Sovereign Cloud. We’ll be happy to advise you on solutions designed to meet strict data privacy, data residency, and security requirements.

Hot Topic #3: AI Is Here. But Where Is the Customer Experience Revolution? (Presentation at the Conference Forum, Hall 2

 

Stefan Grünzner, CEO @ infinit group

Tue, Feb 24 – 10:30 a.m.
Wed, Feb 25 – 11:00 a.m.

Hot Topic #4: Omnichannel & Conversational CX @ Teletalk Demo Forum (Hall 1)

 

Tue, Feb 24 | 12:50–1:40 p.m.
Wed, Feb 25 | 1:00–1:50 p.m.

Hot Topic #5: Conversational AI & AI Agents @ Teletalk Demo Forum (Hall 1)

 

Tue, Feb 24 | 9:30–10:40 a.m.
Wed, Feb 25 | 4:00–5:10 p.m.

Website

https://www.ccw.eu/