dialog.showroom

Bi-Directional Synchronization Between Genesys Cloud CX & Microsoft Teams DIALOG! Showroom (Online)

Experience a completely flexible, bi-directional synchronization between Microsoft Teams and Genesys Cloud CX in this DIALOG! Showroom (online). Until now, presence status could only be synchronized from Genesys Cloud CX to Microsoft Teams. With this enhanced integration, synchronization now works in both directions. For example, when an agent joins a Microsoft Teams meeting, their status in Genesys Cloud CX is automatically updated to Unavailable, helping prevent interruptions and ensuring a more efficient workflow. Discover how real-time synchronization between collaboration and customer engagement platforms improves presence management, streamlines operations, and creates a seamless experience for both employees and customers.

Speaker

Markus Rehle
(Presales Consultant @ Deliberate, Member of infinit group)

Moderator

Kai Nörtemann (Head of Marketing @ infinit.cx) brings more than two decades of experience in the contact center industry, spanning application engineering, project management, consulting, presales, and portfolio management. He is also a respected blogger and industry analyst. Passionate about customer service and customer experience, Kai examines both the potential and the limitations of digital transformation. With a background in physics, he sees independent thinking and action as the foundation of meaningful progress and believes that authenticity is the key to lasting credibility.