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Agentic AI in Practice: Operating Models, Multi-Agent Orchestration & Quality

What does it take to make Agentic AI scalable and reliable? Join us for three practical sessions covering AI operating models, a live multi-agent demo with Parloa, and best practices for testing and quality measurement. We'll conclude with an open discussion on governance, risks, and the roadmap to successful enterprise adoption.

Anmeldung

14:00 – 14:30:
Presentation: The AI Operating Model as the Foundation for Scalable AI Agents (Ralf Graf, Lead Consultant Advisory | infinit.cx)
14:30 – 15:00:
Demo: Sub-Agents in Action (Dominik Lüneburg, Channel Solution Engineer | Parloa)
15:00 – 15:30:
Presentation: Testing & Quality for Agentic AI (Cäcilie Kowald, Solution Consultant AI & Data | infinit.cx)
15:30 – 16:00:
Discussion & Q&A: Making Agentic AI Production-Ready – What's Still Missing? (All Participants)

Speaker

Cäcilie Kowald (Solution Consultant AI & Data | infinit.cx) studied mathematics, Slavic studies, and German literature. Before joining the world of conversational AI, she spent many years working in consulting and corporate communications and published her first novel in 2022.

She is also the author of numerous articles and expert publications on conversational learning and conversation design. Since 2018, Cäcilie has been working in conversation design, specializing in chatbots and voicebots, helping organizations create natural, effective, and engaging AI-driven customer interactions.

Ralf Graf (Lead Consultant Advisory Practice | infinit.cx) inspires, empowers, and supports teams and organizations in creating and sustaining outstanding, seamless customer experiences. He achieves this by uncovering meaningful customer insights, developing profitable CX strategies, fostering customer-centric cultures, and implementing collaborative ways of working.

Over more than two decades of helping leading international brands transform their customer experience, Ralf has built extensive expertise across the CX landscape. He is passionate about turning customer understanding into measurable business value and enabling organizations to deliver experiences that drive both customer loyalty and business success.

Dominik Lüneburg (Channel Solution Engineer | Parloa) is an experienced business and technology enthusiast. After several years in management consulting, focusing on digital transformation and strategy initiatives, he held a variety of leadership roles within a major German agricultural trading group, spanning strategy & innovation, venture capital, and digital business models.

Combining technical expertise with an entrepreneurial mindset and operational excellence, Dominik now supports partners and customers as a Sales Engineer at Parloa. He helps organizations identify, design, and implement innovative use cases that create tangible business value through conversational AI and automation.

Moderator

Kai Nörtemann (Head of Marketing @ infinit.cx) has worked in the contact center industry for more than 20 years, including roles as an application engineer, project manager, consultant, and in presales and portfolio management, as well as a blogger and analyst.

He focuses on the opportunities and limitations of digital transformation in customer service and customer experience. A physicist by training, Kai sees independent thinking and action as the key to real progress. For him, credibility stems from authenticity.