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Agentic AI Meets Rule-Based Reality

How can organizations introduce Agentic AI without rebuilding their existing processes, approval workflows, and compliance structures from scratch? In this webinar, we explore how rule-based systems and Agentic AI can work together to unlock new levels of automation, intelligence, and customer experience. You'll see a live Cognigy demonstration, learn from real-world use cases, and discover practical strategies for organizations operating in regulated environments. Rule-based systems are far from obsolete. In fact, they are becoming the foundation for the next evolution of AI-powered customer interactions.

Registration

Speaker

Alexander Christodoulou (Sales Engineer | NiCE Cognigy)

Christian Leibold (Team Lead AI & Data | infinit.cx) helps organizations harness the power of artificial intelligence to create better experiences for customers and users. His work centers on bringing people and technology closer together by transforming AI innovation into practical, business-focused solutions. Combining technical expertise with a passion for innovation, Christian develops intelligent approaches that enhance communication, streamline services, and unlock new opportunities for customer engagement. He is committed to helping organizations confidently navigate the evolving world of AI-driven customer experience.

Moderator

Kai Nörtemann (Head of Marketing | infinit.cx) brings more than two decades of experience in the contact center industry, having worked across engineering, project delivery, consulting, presales, and portfolio management. A frequent commentator on customer service and customer experience trends, he is particularly interested in the opportunities and challenges that digital transformation creates for organizations. With a physicist’s analytical mindset and a passion for authentic communication, Kai believes that technology delivers its greatest value when it empowers people to think, act, and innovate independently. Authenticity, he argues, is the foundation of credibility and lasting customer relationships.