boXenstopp

AI Operating Model: How to Scale AI from Pilot to Production / boXenstopp #49

Many AI initiatives never make it beyond the pilot stage. And for those that do, the next challenge quickly emerges: how can AI solutions be successfully operated, governed, and continuously improved once the project phase has ended?   In this discussion, Ralf Graf (Lead Consultant Advisory) and Benjamin Gebauer (Director Practice AI & Data) join moderator Kai Nörtemann to explore what organizations need to consider when operating AI solutions at scale. At the heart of the conversation is the AI Operating Model: a framework that describes how AI solutions can be effectively embedded into an organization to create clarity, speed, expertise, and engagement.   The goal is clear: turning AI ambitions and pilot projects into tangible, measurable business outcomes. Join us for practical insights, real-world experience, and an open discussion on what it takes to move from experimentation to sustainable AI success.   As always, the session will be moderated by Kai Nörtemann, and we look forward to a lively exchange and your questions.

Anmeldung

Speaker

Ralf Graf
Lead Consultant Advisory | infinit.cx

inspires, empowers, and supports teams and organizations in creating and sustaining outstanding, seamless customer experiences. He does this by uncovering meaningful customer insights, developing profitable CX strategies, fostering customer-centric cultures, and implementing collaborative ways of working.
 
Over more than two decades of helping leading international brands transform their customer experience, Ralf has built extensive expertise across the CX landscape. His passion is enabling organizations to translate customer understanding into sustainable business success and consistently deliver exceptional experiences.

 

Benjamin Gebauer
Director Practice AI & Data | infinit.cx

has been advising organizations on customer experience for more than 15 years. He explores new opportunities in digital transformation and develops solutions that help organizations modernize customer service, with a particular focus on the interaction between people and technology.
 
Combining deep CX expertise with a passion for innovation, Benjamin helps organizations leverage emerging technologies to create smarter, more effective customer service experiences and unlock sustainable business value.

Moderator

Kai Nörtemann
Head of Marketing | infinit.cx

has worked in the contact center industry for more than 20 years, including roles as an application engineer, project manager, consultant, and in presales and portfolio management, as well as a blogger and analyst. He focuses on the opportunities and limitations of digital transformation in customer service and customer experience. A physicist by training, Kai sees independent thinking and action as the key to real progress. For him, credibility stems from authenticity