Voice of the Customer
Program Certification.

Show what your VoC program delivers.

A light-touch certification that confirms your program is working
– and gives you the proof to share it across your company.

   

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Your VoC program listens, measures and reports every day. The VoC Program Certification is a light-touch, expert-led review that confirms how well it works in practice – and gives you the proof to show it to the rest of the company.

Together with your team and your key stakeholders, our experts assess how your program performs and where it already creates impact. You also receive a few practical tips
for your next steps.

Backed by more than 20 years of VoC experience, the certification gives your program greater visibility, credibility and momentum across the organisation.

 

What you get

    An independent certification level that confirms how your program performs in reality.
     
    A certificate and digital badge to demonstrate your achievement internally and externally.
     
    A results presentation you can take straight to your leadership team.
     
    A concise report with your program's strengths
– plus a few practical tips for next steps.

 

   

Certify your VoC program.
Fixed price:
EUR 2,499 (excl. VAT)

Your certification path

Step 1
Kick-off
We plan the process together and decide which stakeholders we will interview, so the certification fits your organisation and your calendar.

  

Step 4
Alignment session
In a short workshop we discuss the findings so far with your team and clarify open questions. This ensures the final results reflect the reality of your program and highlights what is already working well.
         

Step 2
Self-assessment
Your team completes our proprietary self-assessment of more than 100 questions, capturing your own perspective on the core aspects of your program.
  
Strategy | Design | Actionability | ROI & Value | Tools & Systems | Culture & Governance | AI
  

   Step 5
Results presentation & certification award
We present the results to you and your stakeholders and award your Voice of the Customer Program Certification, confirming the maturity and strength of your program.
         
Step 3
Kick-off
We plan the process together and decide which stakeholders we will interview, so the certification fits your organisation and your calendar.		   Congratulations – your program is certified for the next 2 years.

 

 

Developed in collaboration with leading VoC suppliers and the Customer Institute.   With the expertise of .