Voice of the Customer Program Certification.
Show what your VoC program delivers.
A light-touch certification that confirms your program is working
– and gives you the proof to share it across your company.
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Your VoC programme listens, measures and reports every day. The VoC Programme Certification is a light-touch, expert-led review that confirms how well it works in practice – and gives you the proof to show it to the rest of Together with your team and your key stakeholders, our experts assess how your programme performs and where it already creates impact. You also receive a few practical tips for your next steps. Backed by more than 20 years of VoC experience, the certification gives your programme greater visibility, credibility and momentum across the organisation. |
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What you get
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Your certification path
Step 1
Kick-Off
We plan the process together and decide which stakeholders we will interview, so the certification fits your organisation and your calendar.
Step 2
Self-assessment
Your team completes our proprietary self-assessment of more than 100 questions, capturing your own perspective on the core aspects of your program.
Strategy | Design | Actionability | ROI & Value | Tools & Systems | Culture & Governance | AI
Schritt 3
Stakeholder interviews
We speak with the key people you selected, to understand how your VoC programme supports their decisions and creates value in their area of the organisation.
Step 4
Alignment session
In a short workshop we discuss the findings so far with your team and clarify open questions. This ensures the final results reflect the reality of your program and highlights what is already working well.
Step 5
Results presentation & certification award
We present the results to you and your stakeholders and award your Voice of the Customer Program Certification, confirming the maturity and strength of your program.
Certified
Congratulations
Your program
has been successfully certified
for the next two years.