dialog.showroom

Unified CX: What Makes Sprinklr Different and Why Does It Matter? / DIALOG! Showroom (Online)

Sprinklr is the new kid on the block in the Contact Center as a Service market. Originally built around digital channels, the company has evolved into a true omnichannel platform and takes a fundamentally different approach, with AI playing a central role.   In this DIALOG! Showroom, you'll experience what happens when customer interactions are no longer organized around channels, but around the customer’s intent and needs. What does this shift mean for routing, case handling, reporting, and analytics? And why does it matter for organizations whose existing platforms were primarily designed to manage voice interactions?   Join Kathrin Barthel (Senior Solution Consultant | infinit.cx) and Maximilian Rodiek (Solution Consultant | infinit.cx) as they demonstrate how Sprinklr approaches Unified CX and what opportunities this creates for organizations ready to rethink customer engagement.   The session will be moderated by Kai Nörtemann, and there will be plenty of time for discussion and questions. Discover what a purpose-driven, AI-powered customer experience platform can look like in practice.

Speaker

Kathrin Barthel
(Senior Solution Consultant)

 

Maximilian Rodiek
(Solution Consultant @ infinit.cx)

Moderator

Kai Nörtemann (Head of Marketing @ infinit.cx) brings more than two decades of experience in the contact center industry, spanning application engineering, project management, consulting, presales, and portfolio management. He is also a respected blogger and industry analyst. Passionate about customer service and customer experience, Kai examines both the potential and the limitations of digital transformation. With a background in physics, he sees independent thinking and action as the foundation of meaningful progress and believes that authenticity is the key to lasting credibility.