dialog.showroom

Der CX-Gamechanger: Einheitliche Plattform, kanalübeThe CX Game Changer: One Platform, Cross-Channel Insights, Exceptional Customer Experience Sprinklr @ DIALOG! Showroom (Online) | #CCW2025Preview

Today’s customers expect seamless experiences, but reality often looks very different. Despite all efforts to optimize individual interactions, many organizations still struggle with fragmented customer journeys that fail to meet customer expectations.

Speaker

Heiko Kuhn
(Transformation Specialist |@ Sprinklr)

Tobias Braun
(Solution Specialist for Contact Center @ Sprinklr)

Moderator

Kai Nörtemann (Head of Marketing @ infinit.cx) brings more than two decades of experience in the contact center industry, spanning application engineering, project management, consulting, presales, and portfolio management. He is also a respected blogger and industry analyst. Passionate about customer service and customer experience, Kai examines both the potential and the limitations of digital transformation. With a background in physics, he sees independent thinking and action as the foundation of meaningful progress and believes that authenticity is the key to lasting credibility.