dialog.kompakt

Innovation Appetite - How Much Future Is Possible Today? With BRK, Cognigy, and infinit.cx

The gap between traditional rule-based automation and fully agentic service is far broader than many organizations realize.

Anmeldung

Praxis statt Hype

This dialog.kompakt session provides decision-makers and solution architects with practical insights into what is already running successfully today, what is realistically achievable within the next twelve months, and how to get started without becoming trapped in endless pilot projects.

 

Participants gain an honest perspective on feasibility, investment, and business impact, along with a clear framework for evaluating and prioritizing even the most ambitious AI use cases.

 

While the examples focus on non-profit organizations, public services, and healthcare, the underlying concepts are applicable across industries. The session features experts from the Bavarian Red Cross (BRK), Cognigy, and infinit.cx and is moderated by Kai Nörtemann.

Agenda

2:30 PM - 3:00 PM: Technology Focus
Cognigy special use cases, from proactive outreach to agentic service scenarios. Learn what is production-ready today, what remains experimental, and which integration patterns work in regulated environments.
3:00 PM - 3:30 PM: Strategy Focus
The futurelab Innovation Hub: How organizations translate promising ideas into sustainable business cases and operational solutions without overwhelming the organization.
3:30 PM - 4:00 PM: Live BRK Demo & Q&A
A real-world example showing how the Bavarian Red Cross implemented its solution together with Cognigy and infinit.cx, followed by a discussion on governance, innovation, and implementation guardrails.

Speaker

Marc Schneider
Director Partner Sales | Cognigy

Orhan Türkan
Stellv. Kreisgeschäftsführer, Leiter Verwaltung
| Bayerisches Rotes Kreuz Kreisverband Fürth

Stefan Kolle
Practice Lead Advisory | infinit.cx

Moderator

Kai Nörtemann
Head of Marketing | infinit.cx