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Genesys Cloud AI Studio: How AI-Powered Customer Experiences Are Built Today / DIALOG! Showroom (Online) #ServiceSummitHamburgEdition

Experience an interactive demonstration of how the next generation of AI-powered customer experiences can be designed, deployed, and managed with Genesys Cloud AI Studio. In the era of Agentic AI, building and scaling intelligent customer interactions has become easier and more accessible than ever before.   Join Kathrin Herrmann (Head of Genesys Practice | infinit.cx) and Peter Santowitsch (Director Genesys Practice | infinit.cx) as they showcase the capabilities of Genesys Cloud AI Studio through practical use cases and real-world examples. Discover how organizations can accelerate AI adoption, create more personalized customer experiences, and unlock new opportunities for innovation in customer service.   Gain valuable insights, see the technology in action, and learn how AI-powered customer experiences are being built today.

Speaker

Kathrin Herrmann (Head of Genesys Practice @ infinit.cx) has been working as a Customer Experience consultant for more than 25 years. Her focus is on delivering omnichannel customer service projects and advising organizations of all sizes and across industries on the introduction and optimization of digital communication channels. At infinit.cx, Kathrin leads a customer team from both a strategic and business development perspective, working closely with multiple clients to help them modernize customer engagement and create seamless customer experiences. Combining deep consulting expertise with a strong understanding of customer service operations, she helps organizations turn digital transformation initiatives into measurable business outcomes.

Peter Santowitsch (Director Genesys Practice @ infinit.cx) helps organizations design innovative customer experiences by drawing on extensive industry expertise. With a strong background in customer experience transformation, [he/she] works closely with organizations to develop solutions that combine business goals, technology, and customer needs, creating experiences that are both impactful and future-ready.

Moderator

Kai Nörtemann (Head of Marketing @ infinit.cx) brings more than two decades of experience in the contact center industry, spanning application engineering, project management, consulting, presales, and portfolio management. He is also a respected blogger and industry analyst. Passionate about customer service and customer experience, Kai examines both the potential and the limitations of digital transformation. With a background in physics, he sees independent thinking and action as the foundation of meaningful progress and believes that authenticity is the key to lasting credibility.