dialog.showroom

From Simulation to Reality: Testing and Evaluation with Parloa AMP DIALOG! Showroom (Online)

Experience how Parloa AMP improves the performance of LLM-powered bots through precise testing, simulation, and evaluation. Discover why rigorous testing is essential when implementing AI agents in customer service. In this interactive DIALOG! Showroom, Sabine Neugebaur and Thomas Sprater demonstrate practical examples and real-world approaches to validating, optimizing, and scaling Conversational AI solutions. Learn how simulation-based testing helps uncover weaknesses before go-live, improve AI performance, and ensure reliable customer interactions. Join us for valuable insights, live demonstrations, and an open discussion. As always, the session will be moderated by Kai Nörtemann, who looks forward to your questions and an engaging exchange of ideas.

Speaker

Sabine Neugebaur (Lead Solution Consultant @ infinit.cx) has been working as a Customer Experience consultant for more than 20 years. Her current focus is on evaluating and piloting emerging technologies that optimize the collaboration between humans and machines while supporting and automating customer service processes through AI-powered solutions. Passionate about innovation and practical application, she helps organizations identify, validate, and implement new technologies that improve operational efficiency and enhance customer experiences. By bridging the gap between technological possibilities and business requirements, Sabine enables companies to turn AI innovation into measurable value.

Thomas Sprater (Presales Consultant @ infinit.cx) Following his training as a banking professional, Thomas Sprater gained broad experience working across more than 50 bank branches in a wide variety of roles, environments, and operating models. As a process and project manager, he spent more than 15 years in contact center operations, where he was responsible for defining customer service processes and business information resources. Today, as a Presales Consultant at infinit.cx, Thomas bridges the gap between business requirements and technical possibilities. Drawing on his extensive experience in both customer service operations and technology, he helps organizations unlock the full potential of combining people and technology to create more efficient processes and better customer experiences.

Moderator

Kai Nörtemann (Head of Marketing @ infinit.cx) arbeitet seit über 20 Jahren in der Contactcenter-Branche - u. a. als Applikationsingenieur, Projektleiter, Berater, in Presales und Portfolio-Management, als Blogger und Analyst. Er setzt sich mit den Möglichkeiten und Grenzen der Digitalen Transformation in Kundenservice und Customer Experience auseinander. Eigenständig denkende und handelnde Menschen sieht der Diplom-Physiker als Schlüssel zu wirklichem Fortschritt an. Glaubwürdigkeit entsteht für ihn aus Authentizität.