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Customer Impact Summit – CX Lunch

XPOST Cologne

As Part of the Customer Impact Summit in Cologne The Customer Impact Summit is a leading platform for innovation in customer experience and contact center transformation. The event focuses on intelligent customer experiences, AI-driven automation, and how organizations can future-proof their service and digital strategies.

Registration

Exclusive CX Lunch

Discover how AI-powered experience orchestration with Genesys Cloud CX enables seamless, personalized, and secure customer journeys across all channels, in real time and at scale. Together with our partner infinit.cx*, we will demonstrate how organizations can deliver exceptional customer experiences while meeting their unique requirements for efficiency, service quality, and customer satisfaction.

 

Your Value at the Customer Impact Summit

Take advantage of this opportunity to engage with experts from Genesys and infinit.cx* in an exclusive setting, away from the trade show floor and in a relaxed atmosphere. Join the discussion on topics including:

  • Agentic AI – how autonomous AI agents can independently manage processes and decision-making in customer service
  • KI für die Customer Experience – how intelligent technologies make customer interactions more personal, responsive, and efficient
  • European Sovereign Cloud – how European organizations can combine data privacy, regulatory compliance, and digital sovereignty with modern cloud solutions