dialog.showroom

Analytics in Conversational AI: Leverage Automation, Maintain Control Cognigy @ DIALOG! Showroom (Online)

Customer service can be optimized and automated through innovative voicebot and chatbot solutions. But how do service leaders know what their bots are actually doing, and how can they assess the quality of customer interactions across voice and chat channels?

Speaker

Sabine Neugebaur (Team Lead AI & Data @ infinit.cx) has been working as a Customer Experience consultant for more than 20 years. Her current focus is on evaluating and piloting emerging technologies that optimize the collaboration between humans and machines while supporting and automating customer service processes through AI-powered solutions. With a strong passion for innovation and practical application, she helps organizations identify, validate, and implement new technologies that improve operational efficiency and enhance customer experiences. By bridging the gap between technological possibilities and business requirements, Sabine enables companies to transform AI innovation into tangible business value.

Dominik Lüneburg (Sales Engineer @ Parloa) is an experienced business and technology enthusiast. After several years in management consulting, focusing on digital transformation and strategy initiatives, he went on to hold various leadership positions within a major German agricultural trading group, working in the areas of strategy and innovation, venture capital, and digital business models. Combining technical expertise with entrepreneurial thinking and operational excellence, Dominik supports Parloa’s partners and customers as a Sales Engineer, helping them design and implement innovative, high-value use cases that deliver measurable business impact.

Moderator

Kai Nörtemann (Head of Marketing @ infinit.cx) brings more than two decades of experience in the contact center industry, spanning application engineering, project management, consulting, presales, and portfolio management. He is also a respected blogger and industry analyst. Passionate about customer service and customer experience, Kai examines both the potential and the limitations of digital transformation. With a background in physics, he sees independent thinking and action as the foundation of meaningful progress and believes that authenticity is the key to lasting credibility.