boXenstopp

Agentic AI: What Does It Mean for Work and the Role of People in Organizations? | boXenstopp #45

Agentic AI has us all holding our breath as we watch the latest race among AI providers unfold. Organizations find themselves caught between the promise of unprecedented productivity gains and the reality of how slowly people and organizations can adapt to change.   This expert discussion brings together three complementary perspectives on this challenge. Thomas Hirschmann (CEO | CoreCortex & BehaviouralEconomy) explores the future of work and AI through both research and consulting. Benjamin Gebauer (Director Practice AI & Data | infinit.cx) provides a practical view of what today's technologies can actually deliver. Ralf Graf (Lead Consultant Futurelab | infinit group) helps organizations navigate transformation and turn ambition into sustainable change.   Together, they will discuss the opportunities, realities, and challenges of the AI era, moderated, as always, by Kai Nörtemann.

Experten

Thomas Hirschmann
(CEO @ CoreCortex & Behavioural Economy)

is a passionate entrepreneur who has successfully founded and scaled multiple digital businesses focused on data, knowledge, and innovation. With a background spanning law, economics, and psychology, he is particularly interested in the intersection of data, technology, and consumer behavior.
 
As the founder of CoreCortex, he helps organizations unlock the full potential of human creativity through AI-powered Innovation-as-a-Service, enabling businesses to innovate faster and make better use of emerging technologies.
 
Thomas is also an active academic and educator. He teaches Data Science, Predictive Analytics, and Big Data at Pearson College London, Innovation at Kent Business School, and International Business Expansion at Toulouse Business School. His work combines academic rigor with entrepreneurial experience, offering a unique perspective on the future of AI, innovation, and work.

Benjamin Gebauer
(Head of Portfolio Development @ infinit.cx)

has been working as a Customer Experience consultant for more than 15 years. Together with clients, he explores new opportunities emerging from digital transformation and turns them into innovative solutions for the digitalization of customer service.
 
He is particularly passionate about the evolving relationship between humans and technology. For Benjamin, the changing interplay between people and intelligent systems presents significant opportunities to rethink customer service and create new forms of customer engagement. His goal is to help customers transform these opportunities into practical, scalable solutions that deliver lasting value.

Ralf Graf
(Lead Consultant Futurelab @ infinit.cx group)

inspires, enables, and supports teams and organizations in creating and sustaining exceptional, frictionless customer experiences. He achieves this by uncovering meaningful customer insights, developing profitable CX strategies, fostering customer-centric cultures, and implementing collaborative ways of working that drive lasting business impact.
 
Over more than two decades of transforming customer experiences for leading international brands, Ralf has built extensive expertise across Customer Experience strategy, organizational transformation, customer-centric innovation, and service excellence. His passion lies in helping organizations turn customer understanding into practical action and measurable business value.

Moderator

Kai Nörtemann
(Head of Marketing @ infinit.cx)

has been working in the contact center industry for more than 20 years, with experience spanning application engineering, project management, consulting, presales, portfolio management, as well as roles as a blogger and industry analyst.
 
His work focuses on exploring both the opportunities and limitations of digital transformation in customer service and Customer Experience. Holding a degree in physics, Kai believes that real progress comes from people who think independently and take action. For him, credibility is built on authenticity, making it a guiding principle in both his professional and personal approach.